Before you book

Holding your date

• Dates are normally held for 48 hours after a quote is issued.
• The quote specifies the exact hold and payment deadlines.
• After the deadline, availability must be checked again.
• For short-notice enquiries, we agree on a deadline that allows for preparation.

Payment methods

• Payment is available by bank transfer or credit card through Stripe.
• After you accept the quote, we confirm the total including tax, currency and payment deadline and send a payment page for your booking.
• Card payments are processed when you complete payment.
• This website does not offer direct booking or checkout.

If your plans change

• There is no rescheduling fee.
• If extra preparation or new arrangements incur costs, we quote them and obtain your agreement before proceeding.

If weather prevents the shoot

• If weather, a disaster or similar conditions prevent the shoot, we normally arrange a new date without a rescheduling fee.
• Non-recoverable venue and other external costs are settled under the terms disclosed in advance.
• We also explain what happens if postponement cannot be arranged before you book.

To cancel or change the date, reply to our correspondence or contact the email address below.

Before confirmation

• Before booking confirmation, cancelling an enquiry or quote is free.
• Paid production or external arrangements only begin after separate agreement.

After confirmation

• After booking confirmation, customer cancellations are settled using an itemised statement of planning work already completed and non-refundable venue or contractor costs disclosed and agreed in the quote.
• Work and arrangements not carried out are not charged, and any remaining payment is refunded.
• There is no fixed cancellation percentage.
• For consumers, cancellation charges do not exceed the average loss applicable to the cancellation.

If LOL cannot provide the shoot

• If LOL cannot provide the shoot, for example because the photographer is ill, we propose a substitute or postponement with your consent.
• If no alternative is agreed and the shoot cannot be provided, we refund the shooting fee paid in full.

Refund timing

• We process refunds within seven business days after the settlement amount is agreed.
• Card issuers and payment providers determine when a refund appears in your account.

Your photographs

• Photographs are delivered through Google Drive within two weeks after the shoot and image selection are complete.
• Your quote specifies image count, file format and finishing scope.
• Rush delivery is available only when availability, fees and the deadline have been agreed before booking.

Revisions

• One consolidated round of minor revisions is included.
• Corrections of LOL errors are also free.
• Revisions or additions beyond the agreed scope require agreement on price and timing before work begins.

Your video

• Short videos normally run 20–30 seconds.
• Music and direction are agreed before editing; changes to direction after editing require a separate quote.
• The video delivery deadline is agreed for each booking in advance.

Download period

• The customer download period is three months from final delivery.
• Please download the files to your own device or storage before the deadline and keep your own copies.

Long-term retention of finished work

• We retain the finished deliverables long-term in LOL's Google Drive to handle redelivery enquiries and support.
• After the download deadline, we check availability and discuss any redelivery individually; permanent storage and redelivery are not guaranteed.

Original files and backups

• Original files (RAW), editing files and their backups are normally deleted three months after final delivery.
• We may extend retention for a specific purpose and period where necessary, such as an outstanding revision or dispute.
• Original and working files are not included in your deliverables.

If there is a problem

• Contact us if delivered work has a problem.
• We review it and arrange corrections or other appropriate remedies.
• These terms do not limit rights you have under applicable law.

Use on our website

• Before the shoot, we ask whether you are open to your photographs appearing as examples on LOL's website.
• This is optional and declining does not change the price or shoot.
• Before publication, we confirm the selected images, their intended use and permission from the people pictured.
• Social media and advertising use require separate confirmation.